Wrangle Terms of Service

Wrangle is software from Wrangle Labs, Inc., a Delaware corporation (“Wrangle,” “we,” “us”), that helps licensed mortgage professionals collect, organize, and follow up on borrower documents and communications. These terms are an agreement between Wrangle and the individual or firm that creates an account or subscribes (“you”). By using Wrangle or checking the terms box at checkout, you agree to them.

Wrangle is not a lender, mortgage broker, law firm, or financial advisor, and using it does not create any such relationship. You remain fully responsible for your professional obligations — including the accuracy of anything you send borrowers, decisions you make on loan files, and your compliance with the laws and regulations that apply to your business (for example RESPA, GLBA, and applicable state rules).

Parts of Wrangle use artificial intelligence to read documents and draft communications. AI output can be wrong or incomplete. You are responsible for reviewing anything Wrangle produces before you rely on it or send it to a borrower.

Keep your account information accurate and your credentials secure; you are responsible for activity under your account. Each seat is for one named individual and may not be shared. You must be at least 18 and authorized to act for the firm you sign up on behalf of.

Wrangle is sold as a monthly subscription per seat, billed through Stripe. Unless we agree otherwise in writing, your subscription starts with a 14-day free trial with your payment card collected up front. When the trial ends, the subscription converts automatically and your card is charged — cancel before the trial ends to avoid the first charge.

After the trial, fees are billed monthly in advance at the rate shown at checkout, times your number of seats. You can cancel at any time; cancellation takes effect at the end of the current billing period, and we do not refund partial periods. If a charge fails, we may retry it and, after repeated failures, suspend or cancel the subscription. We may change pricing with at least 30 days’ notice; changes apply from your next billing period.

You own the data you and your borrowers submit to Wrangle (“Customer Data”). You give us the right to host, process, and transmit Customer Data as needed to provide the service, including through the service providers we use for hosting, email delivery, document processing, and AI processing. We do not sell Customer Data and we do not use borrower documents to train AI models.

You are responsible for having the rights and any required consents to submit Customer Data — including borrower personal and financial information — to Wrangle, and for using the service consistently with your own privacy and data-security obligations. On written request after termination, we will delete Customer Data in our possession, subject to legal retention requirements and routine backups.

Don’t misuse the service: no unlawful use, no submitting data you lack rights to, no attempts to breach or probe security, no reselling access, and no using Wrangle to send spam or deceptive communications. We may suspend accounts that put the service or other customers at risk.

Wrangle Labs owns the service, its software, and everything we provide as part of it (other than Customer Data). You get a limited, non-exclusive, non-transferable right to use the service while subscribed. Feedback you give us may be used without obligation.

You can stop using Wrangle and cancel at any time. We may suspend or terminate the service for material breach of these terms, non-payment, or legal risk — with notice where practical. Sections that by their nature should survive (including data provisions, disclaimers, and liability limits) survive termination.

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and Wrangle’s total liability arising out of the service is capped at the amounts you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by Delaware law, with exclusive venue in the state and federal courts located in Delaware. We may update these terms; if we make material changes we will give notice (for example by email or in the app), and continued use after the effective date constitutes acceptance. If any provision is unenforceable, the rest remain in effect. These terms plus your checkout confirmation are the entire agreement about the service.

Questions? Contact richard@trywrangle.ai.